versaSRS Knowledge Base

 

 

versaSRSMailIn Issue: The request failed. Unable to connect to the remote server

Article ID: Q731586

Category: FAQ - How To

The information in this article applies to:

  • Email Issue
  • versaSRSMailIn
  • Server Error
  • versaSRS
  • TLS
Expand all | Collapse all
Symptoms
Cases are not being logged by email, MailIn Log shows the following error:
>> Error determining unique folder Id: Microsoft.Exchange.WebServices - The request failed. Unable to connect to the remote server
Top of page Back to top | Provide Feedback
Cause
This can be caused by outdated security protocols being enabled on the server that are conflicting with the most up-to-date protocol.
Top of page Back to top | Provide Feedback
Resolution
1. Visit Qualys SSL Labs and confirm what security protocols are enabled on your server by entering the hostname into the search box.

2. You will be able to determine the active protocols by locating the 'Configuration' section within the results.
 

3.  If the Configuration section shows that there are several conflicting protocols enabled, similar to the above image, please review and follow the instructions in this article: How to Disable TLS 1.0, 1.1 and SSL on Your Windows Server 
Top of page Back to top | Provide Feedback

Did the information in this article help answer your question?

Yes
No
Did not apply


Last Reviewed: 19/01/2023
Powered By VersaDev Pty Ltd Copyright 2022
Last Reviewed 19/01/2023

Print this page  Print this page
Click link to send to a friend  Send to a friend
Add to Favorites  Add to Favorites

Provided by
VersaDev Support Services