MailIn logs showing a '401 Unauthorized error'.

After you've turned on two-step verification for the versaSRS mailbox account it will cause an authentication error, because the application can't prompt you to enter a security code when it signs in.

The solution to this problem is to create an app password to use in place of your regular password.

1. Access this link and sign in to the mailbox account that has Multi-Factor Authentication enabled

2. Click the Manage how I sign in link or button

3. Scroll to the App passwords section and click Create a new app password

4. Copy the app password and paste it into the Password field for the mailbox in versaSRS.
   We recommend making an independent backup of this password somewhere that is easily accessible as there is no way to access it again once you leave this page.

5. Restart the versaSRS Services

130 Setting versaSRS for Windows Authentication

Did the information in this article help answer your question?

Yes
No
Did not apply