1. The Global Settings for KBSearchMode has a hidden feature which cannot be changed via “Manage Global Settings” interface. This will need to be updated manually. Run the following SQL statement below to update the global settings directly in the database.
UPDATE tbl_ApplicationSettings SET Value1 = 3 WHERE Name = 'KBSearchModule' – This will enable the hidden feature
2. Unzip and run the attached SQL script against the versaSRS database. This will modify the searching of KB articles to only include those which are available to Queue Users.
“sp_Search_KnowledgeBaseArticles_By_Page_Secure.sql”
3. Reload the “Global Settings” from the application.