Users can access KB articles that are not published in their Team (Queue) nor have 'Enable Public Access' checked in the Publishing Section of the article.

This is an historic article if you are running versaSRS version 7.2.4 you can enable restricted mode via the Global Settings, the below instructions are not relevant.

1. The Global Setting KBSearchModule has a hidden feature which cannot be changed via the Global Settings interface. This will need to be updated manually. Run the following SQL statement below to update the global settings directly in the database.

UPDATE tbl_ApplicationSettings SET Value1 = 3 WHERE Name = 'KBSearchModule'

2. Unzip and run the attached SQL script against the versaSRS database. This will modify the searching of KB articles to only include those which are available to the published Team(s) Users.

sp_Search_KnowledgeBaseArticles_By_Page_Secure.sql

3. Reload the Global Settings from the application.

137 Enable Full-Text Searching in versaSRS

180 Enable KnowledgeBase Full-Text Searching in versaSRS

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