versaSRS can be configured to change the default behaviour of Re-Opening Closed Cases upon receiving an email update.

The Global Settings Application Property 'ReOpenClosed' controls whether a Case can be Re-Opened once Closed or not. If set to Disabled any email updates will become New Cases. To change this setting go to Settings > Global Settings > ReOpenClosed

Any changes to the property 'ReOpenClosed' will require the versaSRSMailIn Service to be restarted.

120 Editing versaSRS Case Types

136 Archiving versaSRS Users - Affect on Cases

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